We upgraded our standard rms to deluxe...
We upgraded our standard rms to deluxe rms before our arrival but were given the standard rms. When confronted with the frontdesk staff, they told us asiarooms failed to inform them. After minutes of checking, they realized is their own fault and quickly showed us the deluxe rms available. To our disappointment...the deluxe rms and standard rms are almost the same, the only difference is the interior decor.The deluxe rms are more suitable for couples. The rms are well decorated, dark and with see tru type of bathroom. We choose the standard rms instead. Rm 411...water sips in when in heavy rain. Need to be careful with the bathroom accessories especially you have kids with you. We accidentally broke 1 conditioner bottle and were billed 300baht!!! No buffet spread for breakfast, need to place order. Overall stay there is fine despite some unhappiness. The hotel staff are polite and the hotel is clean. We travelled to phuket 2 to 3 times a year for the past 8 years...for the price we paid we can get a better hotel with more facilities and amenities.