Great Location but lacking in service
Having been to Phuket 4 years ago, Patong Beach was the favourite choice!
R-Mar has a fantastic location with it being within walking distance to the beach (less than 5 mins), Bangla Road (Entertainment) and Jungceylon (Shopping Centre).
A point to note that this hotel was formerly known as Jintana Resort as not many drivers have heard of R-Mar Resort & Spa. It will be a good idea to print the location when you take a taxi from the airport.
The room was spacious and very comfortable and came with a balcony.
This helps as the hotel rooms are all non-smoking and we smoked in the balcony instead.
No ashtray provided though but the soap dish worked fine!
The swimming pool has an attached jacuzzi area but unfortunately, these close at 7pm.
The tour desk ladies in the hotel are very friendly and knowledgeable and assisted us with non-island-hopping tours during our stay.
The staff at the front desk were a little "blur" at times.
Having checked-in at 11pm, we requested for a late check-out but was told that a charge of 300 THB per hour will be applicable. Another incident happened upon check-out itself where we were kept waiting at the front desk as the lady checking us out did not know what to do and her two colleagues were discussing other issues at the counter next door.
We also asked for an adaptor but took a while before the right one came along.
We also asked for a wine opened but the one sent was broken at the tip and we could not open the bottle. Called for another one and they sent it up straight away but we had to open our bottle there and then while she waited outside as they only had 1 working wine opener.
Room service was fast but the food was not that fantastic (we had the pad thai).
Internet is chargeable at 60 THB per hour. You can use it in the room or in the lobby at the computers there.
Overall, a great location which helps save on tuk-tuk and taxi rides!!!