I had a problem with this hotel....
I had a problem with this hotel. I had booked two rooms, one for myself and one for my sister & her husband. My sister had accident on the shuttle boat to the Island and broke her back. There is no doctor on the Island so she had to go to the hospital in Phuket. Needless to say I was left with an extra room. I handed the room keys back immediately and asked if there was any possibility of getting a refund for the one room under these circumstances. They said that because I booked with AsiaRooms.com and not with them directly that this would be possible. The next day they re-rented the room out to other people. When I asked how could they do that they said that they would refund one of my three nights that I had booked. They wouldn't give me the cash back, and didn't give me a credit card refund slip so I highly doubt that I am ever going to see any refund for even one of the nights. I don't think that they were very professional or caring in there handling of my situation so because of this I wouldn't recommend this resort. The Island is beautiful and there are quite a few other nice places to stay.