Suhas
Dear Asia Romms team,
First of all I would like to congradulate for your service, the service I got from your side is greatly appreaciatable. At the same time my expectation about the hotel and their crue was absolutly wrong. The first reply I have received from their reception was "your booking was not confirmed", then I show him my booking confirmation, and he was saying me to wait for 30 minutes for checking. my room was not ready and I got a small room having three bed, i was booked for 2 bed room . I was very unhappy about that room he provided.
It was small, no internet facility, no proper tv channels, not good service, unpofessional staffs...
Anyway it is not your mistake at all. but I have request, please tell them to deal customers properly and gently, otherwise people will blame you too. My dealing was with you only, not direct dealing with the hotel at all. your service is appreciatable, I would like to congradulate you for all services.
See you then
Thanks
Best Regards
Suhas