When we arrived, we were told that...
When we arrived, we were told that the hotel had not received our bookings but they could find us a room. I, subsequently, checked with the booking agents who assured me that a booking had been made and i tend to believe them.
The young lady at reception spoke good English and was very helpful but we were not impressed by her male counterpart who acted like a buffoon.
This is a budget hotel and, as such, is reasonable value for money but we are unlikely to stay there again.