I stayed 3 nights at Melia Hanoi...
I stayed 3 nights at Melia Hanoi for a holiday trip and must say that except for the location, my hubby and friends were disappointed with the service.
The counter staff did not greet us with smiles and basically their attitude were as though they were 'just doing their jobs'.
We asked for maps during checkin and unwillingly the reception staff drew one piece of map from the drawer. In the end we found out there was another piece of map in the room - the reception staff should tell us so rather than being so unwilling.
Besides, dining and drinking is expensive in Melia. I would advise any traveller, if you are staying at Melia, do check out other eating places.
One plus point is Melia's location. It is a short 15-minute walk to Old quarters.
Read full Meliá Hanoi, Hanoi review
Summary
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2/6
Customer service
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4/6
Cleanliness of accommodation
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4/6
Quality of room
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4/6
Value for money
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Not Rated
Quality of food
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4/6
Family friendly