This hotel misses the mark. I was...
This hotel misses the mark. I was very disappointed. Room was nicely decorated but bed was uncomfortable. Bathroom was badly in need of updating. The 'deluxe' room was above the street and very, very noisy. When I asked to change I was rebuffed by a surly nice clerk. Overall, however, the staff was curteous. Terrible breakfast, the worst. There are too many other choices in Hanoi...I will not stay here again.
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Summary
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2/6
Customer service
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2/6
Cleanliness of accommodation
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1/6
Quality of room
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1/6
Value for money
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Not Rated
Quality of food
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Not Rated
Family friendly