nice rooms but tricky manager
it is a good idea to get a 15 USD pickup from airport to hotel. the sweet mouthed young manager (impeccably dressed) is a tricky guy and tries to make money anyway he can, as follows:
1. on arrival, he tries to give you the rooms on 5th floor claiming the place is full and offering a next day move to 1 st fl;
2. the usual tours he offers (hanoi city or perfume pagoda) cost an average of 150 USD more per person than if you'd book with Sinh Cafe;
3. upon payment, he tries to add 10% on the bill, as government tax (prices on website are net).
apart from this, the hotel is narrow and tall, like most of hanoi buildings; there is no lift. breakfast buffet is a joke, and there is only a 6 people table for all guests. luckily it's never full. rooms are clean, spacious, definitely worth the price.