Never again !
I was not satisfied with the service I got, and I made my views known but staff did not seem to take this on broad, keeping saying “sorry” and did not do anything to rectify, blaming staff storage and Tet (Viet New Year). So I decided to check out and found a better hotel (and cheaper rate for the type of room) nearby.
1. Staff could not find my booking and due to this staff had to rebook my accom
2. Room was dirty and too small for the rate I paid
3. Aircon did not work and there was no TV remote. I told staff but they did not fix these issue
4. No house-keeping, this meant no one came for 2 days to change sheets and clean my room. I asked them why they simply told me workers had gone home for Tet. I wasn’t informed about this when I checked in
5. No breakfast provided. Staff did not tell me this in advance. I asked for refund, but got nowhere.
I spoke Viet, so there was no miscommunication.
