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I switched to the New Harbour hotel for 3 nites after 1 nite at the Wesley during the Rugby Sevens weekend. The room is smaller and older than the Wesley BUT the service is far better.The counter staff there smiled, and the attentive managers helped with luggage up the about 6 steps to get to the lift lobby (strange layout). When I checked out, they also helped with the luggage. In contrast, the counter staff at the Wesley was rude and unprofessional. My husband had arrived in HK earlier for a conference and I joined him only 2 days later. Despite my husband telling the counter staff to expect me at noon and let me in the room, when I asked the counter staff, he said there was no message, I asked him again, so after looking at the computer he said no. It took a phonecall from me to my husband on MY HANDPHONE, and my husband's voice to convince him to check. Guess what? He found the reminder. When I asked, so was there a reminder? He just THREW the room key on the counter for an answer. Wordlessly. Stay at the New Harbour, the location is a much shorter walk to WanChai station. To be fair, he was the rudest staff. But I don't see any other mamagers on duty that bothered to greet or smile at any guests either, as compared to the other hotel. I won't stay here again and will not recommend it to anyone I know. So a 5 rating for decent rooms.
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Traveler Rating:
 3/5
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This Wesley hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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4 out of 4 AsiaRooms users found this review to be helpful.
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| Last Wesley Hotel Reviews - 8 Unbiased Traveler Review (s) |
 4/5 Posted by MR. UNDERWOOD, Morgan, United States in November 2008
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| "Great location, between two MTR stations, easy to get to the major office buildings, lots of restaurants, close to nightlife, very convenient. Room was clean and comfortable, not real large but just fine. Wish they had free internet access but it wasn't too expensive. Staff was helpful and efficient. Stayed for 5 days on a business trip. I will stay there again the next time I'm in town." |
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4/5 Posted by MR. FAESSLER, Karl, Germany in April 2008
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| "functional hotel, on a central location. We enjoyed our stay there, staff friendly and effective. Room a bit small like in Hong Kong usual. Internet should be included in the price. We will be back, especially about the location in Wan Chai for business and pleasure." |
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3/5 Posted by MR. FETZ, Reto, Switzerland in February 2008
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| "Location is perfect, close to everything.
Rooms are very small and very dated with basic comfort.
Our room was quiet and clean!
For the price we paid I think it was well worth to stay there!" |
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3/5 Posted by MR. HUBBLE, Douglas, Australia in April 2007
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| "The hotel is in a great location. close to lots of great restaurants, shopping and the HKCEC for trade fairs, etc. Rooms are v small and a bit tired, but OK if you are working. We'd stay again as its good value and the location is terrific. Check out the new cafes just behind the hotel up the slight hill!!" |
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4/5 Posted by MS. STRETTON, lisa, United Kingdom in February 2007
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| "Enjoyed they stay at the Wesley very much. The staff were very helpful and efficient and the room was ideal for our visit. Would stay here again." |
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