Holiday Villa Hotel & Suites Subang, Selangor
9, Jalan SS 12/1, Subang Jaya, 47500 Selangor Darul Ehsan
Subang Jaya
Lihat lokasi hotel di peta
Ulasan Hotel Keseluruhan
berdasar pada 29 ulasan
Highly Dissapointed
When we 1st checked-in, we were very delighted that we got an upgrade to a Premier Room. All though the outlook of the hotel needs much improvement, we were still contended with the room.
Now comes the disappointments:
Disappointment 1:
When we went to the restaurants (Chinese and Coffe House), both were fully booked. we were told to order our food at the coffee house and to be served at the hotel lobby lounge. Was very surprised that guest staying in that hotel are treated as 2nd or no class guest. We ended up eating at a nearby stall.
Disappointment 2:
When we returned, there was no electricity in our rooms, we were then told that electricity on our floor only, will be down for 3 hours. I was surprised that such information, were not handed down to the reception office until the last moment. We requested the Duty Manager to get in touch with us, but the call never came. That really held up all our plans. We then requested for a switch as we cannot be sitting in a room without electricity. We got another room, these were 1 room apartment, but was rather run down. We had no choice but to take it, since we needed to get ready to go out anyway.
Now comes the disappointments:
Disappointment 1:
When we went to the restaurants (Chinese and Coffe House), both were fully booked. we were told to order our food at the coffee house and to be served at the hotel lobby lounge. Was very surprised that guest staying in that hotel are treated as 2nd or no class guest. We ended up eating at a nearby stall.
Disappointment 2:
When we returned, there was no electricity in our rooms, we were then told that electricity on our floor only, will be down for 3 hours. I was surprised that such information, were not handed down to the reception office until the last moment. We requested the Duty Manager to get in touch with us, but the call never came. That really held up all our plans. We then requested for a switch as we cannot be sitting in a room without electricity. We got another room, these were 1 room apartment, but was rather run down. We had no choice but to take it, since we needed to get ready to go out anyway.
terjemahkan
Quality hotel
My trip was arranged at the last minute, I required a hotel for convenince, at a reasonable price with some degree of comfort. The hotel surpassed all of my requirements!
All the staff were friendly and courteous. My hotel room was palatial with spectacular views over a lake and out towards Kuala Lumpur. The hotel amenities were excellent and little used, I often found myself swimming alone in the olympic sized swimming pool.
At the time of my visit the hotel was undergoing some refurbishment, but this was of little inconvenience.
The only issues I had were that the air-conditioner in my room was too efficient, and my bed too short.
All the staff were friendly and courteous. My hotel room was palatial with spectacular views over a lake and out towards Kuala Lumpur. The hotel amenities were excellent and little used, I often found myself swimming alone in the olympic sized swimming pool.
At the time of my visit the hotel was undergoing some refurbishment, but this was of little inconvenience.
The only issues I had were that the air-conditioner in my room was too efficient, and my bed too short.
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Service with a smile
The hotel was excellent but the staff out did themselves. we were told what to do and see and also got provided with a mercedes from the hotel who a reasonable price with a driver who acted as a guide. I got put into a smoking room when I had requested a non smoking room and when I complained the staff upgraded me to an executive room with the best view of the town. We didnt bother going out for new years as we watched the fireworks in the city from the hotel room window.
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Stay at holiday villa
My stay at holiday villa was terrible. the pictures are false. the hotel was dingy looking the lobby had no air con. I had to wait 30 mins to check in. there were no queues they were just slow so imagine to heat!! once I entered the room I was in shock. Its nothing like what they showed in the picture!!!! The toilet bowl was broken it felt as though its going to fall everytime you sit on it. the air con spoilt every day twice!! and when I reported they said what do you want me to do about it. they change within an hour and told me to shift to another room I refused as it was for two hours. but this air con problem went on the whole stay. they finally wanted to change me to a better room but refuse to change by other guest rooms on the last day! the customer service sucks! the rooms division manager, mustafa, is extremely rude!! he shouted at me when I was complaining he even slam the phone down. he cannot be bother when I told him this is not a 5 star hotel he said it is, you don't know. I told him I'm not going to pay I'll leave he said go ahead and leave but you have to pay. He changes his story and put words in your mouth. he'll say he didn't say even though he told you. he said he would give me a discount, next day he said he didn't say anything. there's more bad than good honestly!!! room service is terrible too! mark my words there are other hotel out there Far More better! I regretted my stay at holiday villa terribly!
terjemahkan
Has customer welfare in mind
Upon arrival was given an old dusty room with air-con water dripping the whole day and night and the toilet seat was broken. Next day was Deepavali day, was very impressed to find the reception staff all dressed in Indian customs and with Indian make up. Very,very impressed with the cultural spirit. Informed the reception of our room condition, immediate action was taken and we were relocated to another better room. Morning buffet breakfast food and coffee was cold. Staff only came and to check and warm up the food when the rugby team arrived for their breakfast. Deepavali but no sign of any type of Indian food. What a shame and a let down. On the whole a bit pricey taking into consideration transport and services.
terjemahkan
Nice hotel for family
Stayed there due to recommendation from my brother who lives in M'sia. The place is very family-oriented as they have a bowling alley & swimming pool which opens till night (normally, other hotels closes their pool facilities at 7pm).
It's abt 5 minutes drive to Sunway Pyramid shopping centre & Sunway Lagoon so it's not really a problem if u drive there. Food outside the hotel is also aplenty & nice as there are restaurants along the road towards the hotel.
The room I got was facing the lake & swimming pool so it was very scenic. The hotel has that touch of the 90s era I would say but that's not an issue as it's currently undergoing renovations. All in all, I would say it's value for money & my stay there was worthwhile. I'd definitely come back there again.
It's abt 5 minutes drive to Sunway Pyramid shopping centre & Sunway Lagoon so it's not really a problem if u drive there. Food outside the hotel is also aplenty & nice as there are restaurants along the road towards the hotel.
The room I got was facing the lake & swimming pool so it was very scenic. The hotel has that touch of the 90s era I would say but that's not an issue as it's currently undergoing renovations. All in all, I would say it's value for money & my stay there was worthwhile. I'd definitely come back there again.
terjemahkan
The hotel is still undergoing renovations, but the Superior room I stayed in was nice. I had two seperate bookings and after some emails, they sorted out and made my 6-night stay seamless. Daily newspaper and two complimentary 500-ml water bottles were delivered daily. The room smelled nice and I enjoyed their lemon-scented shampoo. During the first two nights, two of my room lights weren't functioning, but they eventually fixed it. The airconditioner is old but is still functioning rather well. The bed was also very comfortable.
Wifi is very slow, though and intermittent. There are some food places about a 10-minute walk away, as well as a 7-11, which is convenient.
Wifi is very slow, though and intermittent. There are some food places about a 10-minute walk away, as well as a 7-11, which is convenient.
terjemahkan
Decent discount room
The hotel is being revamped, but I had a discount room which might explain some of the issues.
Sports facilities were fantastic.
Buffet was really great, but ala carte dinner service was not. Both Chicken Satay and Crispy Chicken were raw in the center.
Room was comfortable, but carpets were dirty (no vaccuum) and stained.
Bathroom was clean except for the stand-alone shower which had mold.
Sports facilities were fantastic.
Buffet was really great, but ala carte dinner service was not. Both Chicken Satay and Crispy Chicken were raw in the center.
Room was comfortable, but carpets were dirty (no vaccuum) and stained.
Bathroom was clean except for the stand-alone shower which had mold.
terjemahkan
nice compound. spacious room.
terjemahkan
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