Royal at Newton, Singapore
36 Newton Road Singapore
Lihat lokasi hotel di peta
Ulasan Hotel Keseluruhan
berdasar pada 92 ulasan
Average
Hotel Royal at Newton was a hotel which was quite a long time since it was last refurbished. The room had an unusual smell and the bathroom was evidently showing its age.The room was clean and beds were comfortable. Hotel Royal had a bus stop in front of it so transportation was convenient plus there was a food court and small shopping mall/MRT down the road. It was very average in means of value for money.
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I like the room, is clean & nice. But the TV is not good enough because of less programs and channels. Extra programs need money. No WIFI facility. No plastic bags given for dirty clothes.
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the management of the hotel should look into the room furnishing and upgrade the carpet which is so worn up and dirty. The location is well situated and centralise. When checking out, there was no Bellhop to carry our luggages.
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Trip to SG 24 - 27 Dec
The customer service said that there is no reservation under my name and make me quite panic during that time.
That is lucky for me cause i did print the reservation number and i show it to them, then only able to get a room for me but it is smoking room.
This is first time i booked room via asiaroom and it is quite bad experience for me about Asiaroom and also the hotel.
That is lucky for me cause i did print the reservation number and i show it to them, then only able to get a room for me but it is smoking room.
This is first time i booked room via asiaroom and it is quite bad experience for me about Asiaroom and also the hotel.
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RoyalAtNewtonSingapore
Upon arrival I was informed that the hotel had deducted two (I booked for my colleague) nights stay from my credit card. I explained that this did not seem to be in line with AsiaRooms published terms and objected strongly.
I explained the legal position to them that although I had a relationship with AsiaRooms and AsiaRooms may have a relationship with Royal Hotel; the Hotel had no relationship with me until I presented for check-in. I told them they were out of order to make any deduction from my credit card without my personal authorisation.
Reluctantly the hotel said they would reimburse my card.
They then proceeded against my wish, to put a block on my card for the full room charge plus SGD 100 dollars for 'incidentals'. I explained that there would be no 'incidentals' to which they replied I could use mini-bar, watch pay movies, room service, etc. I find his presumption of consumption disconcerting. I have not experienced it elsewhere. In fact, many better establishments do not even put a block on your card.
Then we were both told there were no rooms available (noon) and were advised to wait until 2pm when there 'may' be rooms available. More Singapore 'hospitality'. We objectd again to no avail.
When I entered my room there was loud construction noise and the non-smoking floor room reeked of stale tobacco - even the bed linen.
The best experience I had was checking out - but I have not been able to check my credit card account yet so there may be more Singapore 'hospitality' to deal with.
The hotel needs refurbishment.
Guest lifts are used as a service elevator.
The lifts are badly programmed - when you call a lift and one can be seen standing at say ground floor, it does not move. You must wait while another arrives - and then you can't get in because it is full of laundry bin. Not even an apology. Incredulous!
One day I went to the breakfast area (I refuse to credit it with the word restaurant) to find it in darkness with food gone cold.
I explained the legal position to them that although I had a relationship with AsiaRooms and AsiaRooms may have a relationship with Royal Hotel; the Hotel had no relationship with me until I presented for check-in. I told them they were out of order to make any deduction from my credit card without my personal authorisation.
Reluctantly the hotel said they would reimburse my card.
They then proceeded against my wish, to put a block on my card for the full room charge plus SGD 100 dollars for 'incidentals'. I explained that there would be no 'incidentals' to which they replied I could use mini-bar, watch pay movies, room service, etc. I find his presumption of consumption disconcerting. I have not experienced it elsewhere. In fact, many better establishments do not even put a block on your card.
Then we were both told there were no rooms available (noon) and were advised to wait until 2pm when there 'may' be rooms available. More Singapore 'hospitality'. We objectd again to no avail.
When I entered my room there was loud construction noise and the non-smoking floor room reeked of stale tobacco - even the bed linen.
The best experience I had was checking out - but I have not been able to check my credit card account yet so there may be more Singapore 'hospitality' to deal with.
The hotel needs refurbishment.
Guest lifts are used as a service elevator.
The lifts are badly programmed - when you call a lift and one can be seen standing at say ground floor, it does not move. You must wait while another arrives - and then you can't get in because it is full of laundry bin. Not even an apology. Incredulous!
One day I went to the breakfast area (I refuse to credit it with the word restaurant) to find it in darkness with food gone cold.
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OK but in need of a refresh
The whole hotel looks and feels dated. Having said that, it was clean and the breakfasts were first class if somewhat overcrowded.
The air conditioning and TV in the room were unpredictable but the room was a good size with comfortable beds.
We stopped over for a few days on the way to Melbourne and it was fine for that purpose and reasonably priced. It is a few minutes walk from a couple of malls and the MRT system so suited us as we were out of the hotel most of the day.
I would only recommend to friends with the above caveats.
The air conditioning and TV in the room were unpredictable but the room was a good size with comfortable beds.
We stopped over for a few days on the way to Melbourne and it was fine for that purpose and reasonably priced. It is a few minutes walk from a couple of malls and the MRT system so suited us as we were out of the hotel most of the day.
I would only recommend to friends with the above caveats.
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I hope they fix their aircon unit. There's a problem with the cooling system. But so far it's worth it to stay in Royal Hotel-Newton. Staffs were very friendly especially the Filipino staff.
Bahkut Teh is delicious!!!
Bahkut Teh is delicious!!!
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