Long Arrival processing but otherwise ok.
Personnally I find this hotel a bit overpriced.
Not very personal service (but the hotel is huge), and I had a very long and messy arrival. Not the right room, room not ready, forgot to inform us when the room was finally available, the entire process was a mess.
Once checked in, everything want according to planned so in the end it was not a bad experience, but the first impression did leave a bad image for the rest of the stay.
Maybe it was exceptionnal...
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