good room, great location near kao san...
good room, great location near kao san road. perfect cleanliness. the deluxe room was spacious and had a high standard bathroom. very warm and strong shower :-)
but very poor reception service, both at check-in and check-out :-(
at checkin we had to wait 20min to get our room because they "had to check with reservations" wheter our asiarooms voucher was valid or not. in the end we only got a double room with two single beds, after they gave away the one with a double bed to another customer that was complaining in front of our eyes while we were waiting. they let us wait and served everybody else just arriving, let's just say we were "not amused" :-(
at checkout early in the morning (because our flight was leaving way early) it took them 15min! for checkout because they call housekeeping to check the room for "missing towels" and such. c'mon, they know our credit card and we never had to wait that long in any other hotel anywhere...
overall, worst customer service of the whole (awesome) thailand trip. and surprisingly not where you would expect this kind of problem...
terjemahkan