The employees at reception (especially the ones...
The employees at reception (especially the ones of the early day shift when we stayed there) were very kind, friendly and helpful during that one week's stay in one of the deluxe rooms at the end of February 2008. However the quality of service did not meet the standard which can be expected at a resort of that category. There is a lack of attention to the detail: one day there were no handtowels, the other day a bathtowel was missing (it took two calls at front desk within 90 minutes until somebody brought the towels), some other day the bath tub wasn't cleaned or a stained bedsheet not changed. We are still waiting for an answer of the management to our complaint concerning the massively overpriced internet access rates (the resort was choosen by us especially because of the WiFi-Access to the internet in the rooms)!
The internet access is offered via a provider (www.kirz.com) by far too expensive (overpriced) rates. It doesn't matter whether the internet-stations in the lobby and near the pool bar or the WiFi-Access in the rooms is used. The following rates did apply in February 2008 when we were staying there:
30 min THB 100.00 valid 7 days
60 min THB 180.00 valid 7 days
01 day THB 500.00 valid 1 day
07 days THB 1'800.00 valid 7 days
All the public Internet-Cafés along Beach Road are much cheaper though, at rates of "only" THB 60.00 / Hour. Usually they charge by the minute.
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