Very average hotel. First day went to order food from poolside,a lots of staff standing around and talking but couldnt even organise a drink except for beer, ended up cancelling order. First morning no hot water through to second morning, need i say more. When asked at reception they just giggled and said whole hotel the same!!!! All in all I would not recommend this 'resort'!!
I have to say this is one of the best hotels I ever stay! Reception staff friendly and helpful, restaurant girls brilliant, room just great, localization perfect close to everywhere. beach 3min walk, restaurants and shops just around the corner., food very tasty, drinks I think the cheapest in Kata . Cant say bad word about Serene Resort.
We booked standard room without breakfast for five days, which was good value for money. The room was clean and the service provided fulfilled our expectations. The staff is friendly and attended to our requests in timely manner. This hotel is located about 5 minute walk from Kata beach. Kata beach is suitable for those who looked for less crowded place as compared to Patong. Public transport to Patong, Phuket town and other places are readily available from here. We rented a motorbike which was more convenient for us to explore to other places such as Rawai beach, Phromthep Cape, Karon Beach, Patong, Kamala and Phuket town.
For the price that we got it for (off peak rates), it was definitely value for money. The room, breakfast and pool were good enough. The only downside is that the front service had to improve a couple of notches as they seemed to be all over the place. We also had a room service tray that we parked outside our door that stayed there for the entire duration, even after calling front desk and service staff to take it away.
Otherwise, the hilly location is great!
The location of the resort is very good, it is close to Kata Beach, with many restaurants, shopping places, massage houses.
Overall, I am satisfy with the resort, except for the parking facilities. There are only few spaces for cars.
Nice hotel, and excellent value for money. If it wasn't for the poor bathroom (broken tiles, old fittings, etc etc), this hotel would be outstanding for the money.
That said the service was very good, the staff were friendly and the hotel is located well for shops, restaurants and bars of Kata Beach.