Overall, the morning breakfast buffet spread and...
Overall, the morning breakfast buffet spread and the concierge service deserves my two thumbs up. The reception service, the hotel location and sauna/massage services were a letdown. Perhaps the biggest disappointment was the sauna/massage services.Upon checking in, we were given a discount card to enjoy an array of beauty treatments for USD14. These treatments include sauna, massages (foot & body), hair washing, body srubbing and a few more. However, when we approached the reception area where these treatments are held, we were told that we need to pay tips for every treatments on top of the USD14. They cleverly invented some coupons for the tips so that you will have to pay a minimum tip amount according to your satisfaction even if you are disatisfied with the services rendered. For e.g. if you think that the foot massages are exceptional, you will tick "Good" and beside this selection, there will be a tip amount indicated (e.g. USD7). Even if the service is "Bad", you will still need to pay a tip because there will be an amount indicated beside this grading. In the end, we estimated that we may need to spend much more than the USD14 for the treatments and decided to spend the money elsewhere instead.
I had called the hotel to enquire on their pick up service from the airport a day before and was told that the service would be complimentary since we're guests at the hotel. Perhaps there was a miscommunication because when we arrived, we were told that the hotel charges USD10 per pax but "discounted" it to USD20 for the 3 of us which would otherwise be USD30. I wasn't happy because the distance between the hotel and the airport is only 15 mins and charging us USD20 would be unreasonable. I had been unsuccessful in getting a reply from the hotel regarding their pick up services but did not receive a reply, hence I had to call them instead. I wouldn't have opted for the pick up service had I known earlier of the unreasonable charge. It would be a good idea if such information is displayed prominently either in asia rooms website or in the hotel's website to avoid any misunderstanding.
Upon leaving, I opted to take a taxi instead on my trip to the airport and only had to pay VND50,000 which is about SGD4.50.
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