Hotel Review posted by MR. KEH , CHAI YEW, Singapore in July 2007
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Traveler Rating:
 3/5
My ratings for this hotel are:
  Room
Bathroom
Room Size
Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
Families
Couples/Romantics
 Seniors
Business
 Eco Adventure
Would I stay at this location
again: Most likely
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Nice place to stay, but the service need to improve. A lot of confusion occurs and the staffs had difficulties in understanding simple instruction. Requesting for a extra bed and pillow can take up to 6 hours! Questioning whether is there any buffet dinner can take forever and can still afford to give me wrong information.
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This Sofitel Palm Resort hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Sofitel Palm Resort Hotel Reviews - 15 Unbiased Traveler Review (s) |
 5/5 Posted by MR. HO, Kok Hong, Singapore in August 2008
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| "The room and bathroom is spacious. Service is good in general. The front door staff were helpful and courteous." |
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 4/5 Posted by MS. WONG, kam kuen, Hong Kong in February 2008
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| "room lighting should be improved.
restaurants offering buffets : prices were not quite reasonable.
We had to hurry to the airport for the 7am flight but as we requested for early breakfast (included in our room rate), receptionist replied the hotel did not provide it. I think the hotel should make some improvement on that." |
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4/5 Posted by MR. BELL, Timothy, United Kingdom in January 2008
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| "We liked the hotel because of its location, close to Johor Bahru airport, its facilities and service. It has a 54-hole golf course, which is a major plus, and it met all of our requirements for a short stay. It could benefit from a makeover however, requiring re-decoration and improvements to the paintwork." |
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3/5 Posted by Trevor, Australia in October 2007
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| "Great hotel unless something goes wrong. Staff were very slow to react and get the problem fixed quickly so we could go to bed.
Our stay was going well until after dinner. I bathed our 1yr old and when I unplugged the bath, the water came out through two other drains in the bathroom. One was in the shower but other drain was in the toilet. As a result, bits of sewerage came up drain as well as a terrible stench. We allowed 10 minutes to see if it went away as we didn't want to move rooms if we could help it. Had to call Reception as the smell became unbearable. They sent maintenance who clearly had no idea what the problem was and set about mopping up the floor. Once we demonstrated what happened, they went away and left us sitting there. We rang Reception who were extremely reluctant to give us another room. When we did eventually get a new room, it was missing items including a kettle, the minibar, toiletries, washers, etc. It felt like we were being punished for moving rooms! By this time it was so late and our baby (and us) needed sleep so we decided not to bother about asking for anything to be fixed up. On the positive side, we ate at the restaurant that night and the service and food was very good." |
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4/5 Posted by MR. CHEW, Yuen Long, Singapore in September 2007
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| "We had a good time. Golf terrace at the adjacent golf and country club was a nice place to have dinner overlooking the golf course and watching sunset. Food also slightly cheaper than at hotel. Food was good. Will probably come again soon. " |
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All Sofitel Palm Resort hotel reviews >>
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