Hotel Review posted by Trevor, Australia in October 2007
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Traveler Rating:
 3/5
My ratings for this hotel are:
  Room
Bathroom
Room Size
Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
Families
Couples/Romantics
 Seniors
Business
Eco Adventure
Would I stay at this location
again: Probably not
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Great hotel unless something goes wrong. Staff were very slow to react and get the problem fixed quickly so we could go to bed.
Our stay was going well until after dinner. I bathed our 1yr old and when I unplugged the bath, the water came out through two other drains in the bathroom. One was in the shower but other drain was in the toilet. As a result, bits of sewerage came up drain as well as a terrible stench. We allowed 10 minutes to see if it went away as we didn't want to move rooms if we could help it. Had to call Reception as the smell became unbearable. They sent maintenance who clearly had no idea what the problem was and set about mopping up the floor. Once we demonstrated what happened, they went away and left us sitting there. We rang Reception who were extremely reluctant to give us another room. When we did eventually get a new room, it was missing items including a kettle, the minibar, toiletries, washers, etc. It felt like we were being punished for moving rooms! By this time it was so late and our baby (and us) needed sleep so we decided not to bother about asking for anything to be fixed up. On the positive side, we ate at the restaurant that night and the service and food was very good.
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This Sofitel Palm Resort hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Sofitel Palm Resort Hotel Reviews - 19 Unbiased Traveler Review (s) |
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3/5 Posted by MR. THOMAS, Chua Boon Chye, Singapore in April 2009
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| "overall service is good but food is not much variety and unhygentic when having buffet lunch found cockroach at the dessert area" |
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3/5 Posted by MR. WANG, Xin, Singapore in April 2009
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| "The hotel is really like a family, the service is quite warm. For the room & restaurant there are lots of surprise! Yet it seems like only swimming pool more fun, there are nothing elso close this resort, I think the hotel should develop more interest and more playing ground" |
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 5/5 Posted by Karen, United States in January 2009
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| "We enjoyed the beautiful surroundings, attentive staff, delicious food, and spacious, clean room. The large, well-equipped bathroom done all in marble and glass was amazing. The two swimming pools were great, but we preferred the smaller one with palm trees surrounding it and a refreshment bar you could swim up to. The breakfast buffet included a large variety of western and local foods. The location was perfect as a getaway, but was pretty far from the city of Johor Bahru and sightseeing destinations. The proximity to the airport meant we could hear plane noise sometimes when we were outside. We had a relaxing vacation here and would come back again." |
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 4/5 Posted by MS. LUM, Singapore in November 2008
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| "We were given adjoining rooms and they smelled musky, perhaps they have not been occupied for a long time? Overall the stay was enjoyable, the room size was good, bathroom is spacious. The breakfast could be more interesting though.
Actually the most important thing is, we gad great experience with some very polite and honest staff from the resort. We left a SLR camera worth SGD2k at the recreation centre and didnt realised it until a day after, we made a U turn back to the centre and was relief and happy to retrieve the camera from the centre's staff. We almost thought it was gone. Thank you!" |
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5/5 Posted by MR. HO, Kok Hong, Singapore in August 2008
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| "The room and bathroom is spacious. Service is good in general. The front door staff were helpful and courteous." |
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All Sofitel Palm Resort hotel reviews >>
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