Deluxe Booking
Arrived early evening 25th Sep 11 told that we had to pay upfront the whole amount owing before they could hand over the key. Wasn't happy. I have travelled the world and have never been asked this before. We ordered a deluxe room away from kids as we were trying to have a restful break. Our room was a disgrace. The toilet running, sticky substance and ants in the room and old TV we couldn't get to work! (This was our deluxe experience) We complained about our accommodation and they moved us to a 1 bedroom apartment in the front of the hotel. Little bit cleaner but old just the same. The balcony faced onto the street and the noise on occasion was enough to make someone pull hair. Entwined within the street noise was the 2am and 3am wakeup calls the quiet drunken partygoers who were in the next room coming home from the clubs. We tried to have a nanna nap around the pool but you could never get a deck chair or pool service. There are NO adults areas free from screaming meanies whilst their parents drink their duty free grog in the sun. Tired from that experience during the day we tried an afternoon kip in our room because the party-goers where asleep or on another bender. No such luck because mum and dads had retired to their rooms as well and let their kids play chasey and tag like a pack of thundering elephants up and down the hallways. We tried to complain but the staff just laughed at us and nothing was done. There was no room safe, no complimentary water bottles, no service. If I had not paid for the room upfront I would have moved. My early wakeup call was 15mins late and I only made my flight on time through sheer prayer and gods will. I wouldn't recommend this hotel to anyone. Deluxe room, your joking. Danielle Perth Sept 2011
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