Crown Regency Hotel & Towers, Cebu
Fuente Tower 2, Osmena Boulevard, Cebu City, Philippines
Lihat lokasi hotel ini pada peta
Ulasan Hotel Keseluruhan
berdasarkan 16 ulasan
no communication
we checked in @1800 of 14/01/11 but we able to get in the room @2300,that was on 12 floor and i have to go down to reception for 3 times because the card key problem.
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ripped off and kaos
Wow, stayed in many hotels in asia and this was the worst. poorly trained staff, charge a different rate than that was given by this site. ie the same rate in $US but hotel's exchange rate is lower. not mentioned anywhere. Make sure you confirm the charges with the hotel, this site is not helpful. Both the hotel and this site are misleading. Buffet breakfast was kaos with staff unable to keep up with clearing tables and serving only water. To get a glass and coffee was a huge struggle. Poorly trained and organised staff. Went to their coffee shop and met by a waiter only wearing a singlet, while the cook was sleeping. After serving us he put his shirt back on, not good for a 5 star.
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Really this hotel its surprise me, all...
Really this hotel its surprise me, all staff they are friendly and helpful
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Due to an urgent matter, I had...
Due to an urgent matter, I had to shorten my stay at the hotel. However, the hotel management charged me a one night stay (two rooms). Is there a way of gettting this money back since your rules did not state that.
Looking for ward a positive answer.
Thanks
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Hi everyone You Would like to know...
Hi everyone You Would like to know in Crown Regecy Hotel,in Feunte Tower Osmena Boulevard Cebu
The place is very nice clean big room the service the facilities Security I think this is the place for me.
F.V.
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Was very disappointed in our stay in...
Was very disappointed in our stay in this hotel. Firstly, the front desk reception was charging us an exorbitant exchange rate of Php50 to the US$1 despite of the fact that the advise you emailed to me was at Php45.75 and the official exchange rate of that day was at Php44.56. When I told them to charge my credit card in US dollars, they still had to consult with their front desk manager and returned saying that their credit card terminals are not capable of charging in dollar, only in Pesos. (Which leads me to question why they need to quote prices in US$ in the first place!) Fortunately, one of our companions had US$ cash with him and we settled our bill in cash. Seems like this is a method employed by the management of the hotel to increase their revenues?
As for our room, the toilet seat covers of 2 of the 3 rooms we got had really dirty stains on the cover and on the seats themselves. Really makes you wonder why a 4 star hotel doesn't even bother to change a simple plastic toilet seat cover. On top of that, the plumbing in our toilet was leaking so that every time you flush the toilet, a pool of water is formed behind it. Room size was very good, big compared to other hotels, just about the only thing going for this place. I really hate the hard wood planks that the site is so proud in advertising, they creak and snap with every single step you take and is bound to wake up your room mate, no matter how gently you tread.
As for the service, well, I hope the space here is big enough. Let's start of with the reception. As mentioned earlier, they were not very helpful at all. Tried to pass off payment at their ridiculous exchange rate and only noticed when I rechecked the printout that I fortunately brought along. Room was advertised as having free local newpaper but we never saw a single sheet throughout our stay. Worst of all, I encountered on several occasions, cleaning crews lying down on the beds of rooms they were cleaning while sending SMS messages on their cell phone. 1 particular room, beside the elevators with a very long corridor, hence away from the view of most guests, seems to be the favorite hangout of the cleaning crews. It is in this room that most of them congregate and seem to spend the whole afternoon swapping stories and telling jokes. On our first morning out, I had personally requested a cleaning crew member to make up our room as we left for our breakfast. Upon our return an hour and a half later, our room was still in the same state and there was not a single cleaning crew member to be seen on our floor.
Overall, I'd never ever want to stay in this hotel again. It is such a waste, it's location is very good, right in the center of town and quite near to all the places you might want to go to in Cebu. But the terrible service is just such a let down.
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The hotel was still under massive construction...
The hotel was still under massive construction in its other towers, and I felt the hotel may have just opened recently to the public as many of the staff were being trained and some of the floors weren't available or open to the public or guests. The room was great, the breakfast buffet was excellent and the location seemed very good. The room service was very very slow but I suspect they'll be working on that. Overall, the restaurant food, other than the breakfast buffet, seemed substandard to me, not very tasteful...and the service was so slow! Their outdoor pool had little to no chairs or recliners or small tables and neither of their pools were heated. Even with the above comments, the tourist traveler will view their stay in this hotel a pleasant one. I fear their prices will go up as more people make use of the hotel.
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LIFTS!
The main lifts in the building are...
LIFTS!
The main lifts in the building are reserved for people paying to go to the top of the tower, so every time you go anywhere you wait for one (of only 2) lift then swap to another lift etc... I probably spent several hours traveling around the building in lifts!
There is no main bar in the building or reseraunt, so it is a great base to leave from, but not to stay in, apart from sleeping and breakfast.
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Hello AsiaRooms!
I am very happy I could...
Hello AsiaRooms!
I am very happy I could book a room...more than once...
trought AsiaRooms. The booking was so easy and the information from AsiaRooms to the reception of Crown Recengy happened in some hours. I could follow that
information after my booking in the net, because I had
already a room in that hotel. Now I can say the price
of AsiaRooms is more reasonable.Thank You.
I am sure I will use the sevice of AsiaRooms in the future again.
Mr. taito Heiskanen, Finland
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