Hotel Review posted by MR. Roy of Honolulu, HI, United States in March 2008
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Traveler Rating:
 3/5
My ratings for this hotel are:
  Room
Bathroom
Room Size
Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
 Families
Couples/Romantics
Seniors
Business
 Eco Adventure
Would I stay at this location
again: Probably not
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More of a 4star hotel than a 5star. Attached to Robinson's Galleria Mall and easy walking distance to Shangri-La, SM Mega Mall, and Podium for shopping. Easing walking distance to MRT Ortigas for public transportation. Good security complete with metal detector. Rooms are spacious and well furnished. Beds comfortable, sheets fresh. Bathrooms large but bland. Breakfast buffet is the best part as the food is varied, plentiful and fresh.
It is quite a distance from the Airport (1 hour on a Wednesday afternoon driven by a Manila resident who is a friend), 30 minutes by cab at nite to Makati and the Glorietta Shopping, 45 minutes with no traffic (at nite) to Malate, Mabini and Manila Bay.
Most of the staff where professional and friendly. If not for a few of the Arrival/Check-In staff who were outright rude and snobbish I would not mind recommending this hotel. However, customer experience and service is key and I did not feel welcomed at this hotel. One staff member had the nerve to talk bad about me in Tagalog to her co-worker in front of me not knowing I understand Tagalog. For this reason, I can say I will never personally return. If, and only if, a colleague has business in Ortigas that absolutely requires convenience of location I'll suggest this hotel, but again, not recommend it.
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This Holiday Inn Galleria hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Holiday Inn Galleria Hotel Reviews - 120 Unbiased Traveler Review (s) |
 4/5 Posted by MR. KADOBNOV, Dmitry, Russia in October 2008
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| "It is a really nice hotel. Stayes there for one day and was really happy. nice and clean. the only thing that i didnt like is thet sweaming poll closes so early... But anyway, good hotel and not so expensive. " |
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4/5 Posted by MRS. COUPILLAUD, France in October 2008
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| "OK+++
Location 20 minutes from airport and same building than big market
Staff very efficient and rooms really good
Check in: think to specify if non-smoking room, booking not always exact.
" |
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 1/5 Posted by MRS. CRUZ, Josie, Philippines in September 2008
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| "I reserved a king size bed, no smoking room and requested a late check in, but when I arrived at the hotel the front desk was giving me a smoking room since she said that it was the only available room or she will give me a double bed no smoking room, ok I said but you have to give me a refund because I paid additional dollar to reserve a king non smoking room. After so many phone call to whomever they've decided to gave me a jr suite non smoking but double bed. Sad experience since I've been a priority member of Holiday Inn. The appearance and facilities and cleanliness is not what you expect staying in a Holiday Inn Hotel. " |
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3/5 Posted by MR. REES, ron, United Kingdom in September 2008
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| "The hotel has an impressive entrance, but the rooms are dark and gloomy, and needs a complete refurb! but the rooms are spacious, and the staff are polite, and the breakfast was nice, but this is a very polluted part of town, and you cant really walk around, maybe thats why they heve the mall linked to the hotel." |
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 5/5 Posted by MR. OSUCHOWSKI, Tom, Poland in September 2008
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