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Hotel Review posted by Lim Kwang Hong, Korea in March 2003
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It was a service-oriented hotel which places a lot of emphasis on customer's satisfaction.
I was with my wife at the 17th floor and we wanted to take our breakfast there. There was a service attendant from the hotel at the lounge whereby he asked us whether we are aware that we are able to take our breakfast at 2 locations. The 3rd floor has international breakfast where 17th floor only holds continental. It was some advice that most hotel staff would not reveal to their guest as it does not brings them any additional tips.
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Traveler Rating:
 5/5
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This Grand Mercure Roxy hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Grand Mercure Roxy Hotel Reviews - 84 Unbiased Traveler Review (s) |
 4/5 Posted by MR. GAXIOLA, Alejandro, Mexico in August 2008
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| "The hotel is located near the airport, it has a free shuttle during the day to and from the airport. Upon arrival they did not have the specifications that I reserved so they offered me an upgrade. The breakfast was included but since I left the hotel at 4:00 am, they had somebody bring me down from the restaurant some sandwiches and water so I could take it with me, I though that was a really nice gesture. The staff was very nice and helpfull. Overall a GREAT hotel if you want to stay for the night near the airport if you dont want to stay at the Airport Hotel. " |
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4/5 Posted by MR. ORTON, KEVIN, United Kingdom in January 2008
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| "Staff very polite, food was very good, a very comfortable stay," |
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 3/5 Posted by MR. OAKLEY, John, United Kingdom in January 2008
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| "This hotel needs to get its act together. Upon arrival we were given a key which did not work the lift or our room - nor did the second key! It took four requests and almost six hours to get any cups in our room - finally sorted by standing over reception and refusing to leave until the cups arrived!! Our bathroom had a small and dangerous step leading out of it. This step could easily not be noticed so people trip on it. It was difficult to sleep in our room due to the smell of fresh carpet and glue as they had been refurbishing lower floors the previous month. Outside our room it looked like the house-keeping store room with furniture, beds, etc stacked all along it. The reception area looked quite good from a distnce but on close inspection the furniture and carpets were grubby. The breakfast room had variety but it was mostly Asian food. Also the location was a bit down and out with a seedy looking shopping mall attached to the hotel. On the plus side the porters on the front door were excellent.
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3/5 Posted by MR. CARMAN, David, Australia in January 2008
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| "Well located for overnight on way to and from Australia, but getting a little tired and overpriced for the standard. A singapore Airlines stopover can get you top of the dwarwer hotels cheaper than I paid for the "Delux" room." |
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3/5 Posted by MRS. KNOX, Leanne, United Kingdom in December 2007
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All Grand Mercure Roxy hotel reviews >>
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