Hotel Review posted by Jiri Kripac, United States in January 2005
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The hotel is an impressive building. It is located in the Marina district which is a rather artificial and impersonal part of Singapore. The room was very nice, but not really exceptional, and had a few minor problems that were easily fixed. Even if we purchased panoramic view room (on high floor), the view was unremarkable, looking at the Suntec City skyscrapers around. During check-in there was an effort to charge extra for the breakfast for our 5 year old child - no other hotel ever asked us to pay for his breakfast. The breakfast buffet was good but not exceptional. The pool was average.
Overall, the hotel is upscale and nice, but for the same or lower price we stayed in other Singapore hotels that were better than this one.
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Traveler Rating:
 4/5
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This Pan Pacific hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Pan Pacific Hotel Reviews - 115 Unbiased Traveler Review (s) |
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4/5 Posted by MR. KING, Brian, Australia in August 2008
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| "Hotel and its facilities were superb. Close to Marina Square for shopping, etc. Staff delightful, architecture stunning. Proximity to the shopping hub at Orchard Road, though close on the map it's too far to walk in Singapore's humid climate and therefore required frequent taxis as the hotel provides no shuttle into the shopping district; cheap on Sundays but pricey on weekdays. We spent about $100 on cabs in 2 days: $25 on Sunday and $75 on Monday owning to extra charges to enter the CBD on workdays: so beware. If Orchard Rd and environs is where you want to be, this is NOT the place for you." |
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 5/5 Posted by MRS. GALLO, marisa, Australia in June 2008
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| "We had a wonderful time. The staff at the hotel were friendly and EXTRA accommodating. Check in and check out was smooth and stress free. The hotel would benefit by keeping the prices of food and drinks down a little but for those who can afford it, the Pan Pacific has a wonderful atmosphere. Thank you." |
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5/5 Posted by MRS. MANUEL, Maria Virginia, Philippines in June 2008
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| "Excellent!!!!! Superb hotel!!! Perfect stay!! We booked through Asiarooms as we have on previous trips to Singapore, very happy with service of Asiarooms, as usual. We got instant booking for 7 night stay, Asiarooms was able to secure us a good price once we extended one more night. First time to try Pan Pacific at Marina Bay. Our previous stays were always either at Meritus Mandarin or Raffles the Plaza (now Fairmont) - while Meritus Mandarin is no comparison to the two others, We thoroughly enjoyed our stay at the Pan Pacific! Fairmont has wonderful rooms (south tower), pools, restaurants (we've tried all of them) - Pan Pacific matches all these - AND MORE! - it's the personalized service of each individual person at the hotel that really makes the difference!! We booked a regular deluxe room, yet we were personally escorted to our rooms by check-in staff. Even if check-in time is at 3pm, we got our room instantly upon arrival, which was at noon. We were able to choose our floor and view from the room; we chose mid-level 12th fl, pool view - pool is wonderful by the way - our son enjoyed it too! (music underwater is a plus) She showed us how to work the curtains, minibar, coffee facilities.
The room was immaculately clean - as was the bathroom! - I'm so particular about this - and they really deliver on cleanliness! - they clean and vacum carpets everyday, scrub bathroom floors everyday as well. Housekeeping service is perfect. - They have a form for guests to fill up with your requirements in service during your stay - like schedule you prefer for change of bed linens, schedule you want for housekeeping service and turn downs, etc. -- you will never experience someone waking you in the morning to ask you if they can clean the room. They have many many people in the lobby area to assist you with anything and everything - all with very gracious smiles and personalities.
Concierge service is perfect! They recommend good shopping places (Ikea, great world city, vivo city), take care of all your needs like great places to go to for my 7-year old son (like wild wild wet, forrest adventure, etc) something different from the more usual tourist places. We extended again, one more night and could no longer book through Asiarooms - Pan Pacific matched our internet rates for the extra night!
Coming back from a day of shopping, there is always someone who greets you as you alight from your taxi and helps you with your bags and brings it straight to your room! The doormen are very gracious, when you go for a taxi, they make sure the driver knows exact destination, doormen really personify the Pan Pacific service. In-room dining is perfect as well, Pan Pacific has "Service One" for all your needs - service is really prompt and top! We had a perfect stay - I could never say this about any hotel before, -- the service really makes the difference - from top to bottom, even the little negligible nuances of things - the service they accord on everything really makes all the difference and IS really value for the money you pay. Plus, Pan Pacific is connected to wonderful shopping! - Suntek City, Marina Square, Millenia Walk, Citilink Mall - you can also walk to Raffles City, Esplanade; take the free shuttle to Funan It Mall. -This will always be our hotel in Singapore. I am Pan Pacific! (it's the by-line you see written on their nameplates)" |
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5/5 Posted by MR. ALVAREZ, Arthur, Philippines in June 2008
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| "A nice place to stay in Singapore again and again. The staff are friendly, charming and helpful. Location is very near to big shopping malls. Choose Pan Pacific." |
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4/5 Posted by MR. WILLEMS, edward, Netherlands in April 2008
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| "This is an exelent hotel,
a bit expensive but if you can affort.
we enyoed our stay." |
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