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Hotel Review posted by swisszurich, Switzerland in March 2008
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Traveler Rating:
 2/5
My ratings for this hotel are:
  Room
Bathroom
Room Size
Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
 Families
Couples/Romantics
 Seniors
Business
Eco Adventure
Would I stay at this location
again: No way!
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*Swiss* does not just mean *good quality* but *expensive*
...we (couple) arrived late at around 8.30pm (but previously informed about late check-in) - there was no double bed room & non smoking room available as we requested.
The rooms are just not what we expected. Very Smelly!!! (even in the floors and entrance) and very old. not just the style but everything.
phone was not working, water in the lavabo got stuck. there were hairs in the badroom floor.
As we requested for another room as this was really not what we expected, we had to ask again and again until we could talk to a manager. unfortunately she was not able to satisfy our needs - by just giving no options. If the hotel rate was not yet payd in advanced via asiarooms We would have changed the hotel immediately. Very very unfriendly and unhelpful management!!! (this may not apply for the very helpful concierges).
Situated very good. Clean OK - as expected by such a hotel.
Fact: We will never go to this hotel again.
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This Swissotel Merchant Court hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Swissotel Merchant Court Hotel Reviews - 240 Unbiased Traveler Review (s) |
 4/5 Posted by MR. Brendan, Australia in July 2008
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| "Great location right above the MRT Trainline (so cheap and efficient). Room was no overly large and could have had a small lounge. Bed was Excellent! However we had to plead to get a late checkout at 3pm. They said that it was full that day but then the receptionist if we payed US$100 we could have the room till 6pm! Go figure!" |
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4/5 Posted by MS. MO, Sharon, Australia in July 2008
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| "This was my first time staying at Swissotel Merchant with my family and friend, we loved the hotel and would stay there again. Location is great, staff are friendly and helpful. The rooms were very comfortable, clean and a good size. " |
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2/5 Posted by MR. ROSS, DION, Australia in June 2008
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| "VERY SLOW WITH THE SERVICE AND THE CHECK IN WAS NOT UP TO THEY JOB" |
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4/5 Posted by MR. JONKER, Willibrordus, Netherlands in May 2008
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| "Every was to our satifaction" |
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2/5 Posted by MR. KAM PANG, IP, Hong Kong in May 2008
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| "the room no window view,very bad." |
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All Swissotel Merchant Court hotel reviews >>
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