Hotel Review posted by MR. COOMBE, Mathew, Australia in March 2008
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Traveler Rating:
 1/5
My ratings for this hotel are:
  Room
Bathroom
Room Size
Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
Families
Couples/Romantics
Seniors
Business
Eco Adventure
Would I stay at this location
again: No way!
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After booking through Asia Rooms 6 weeks before arrival we were looking forward to staying at Pinnacle for the last leg of our Thailand tour, even though the reviews were generally not good, location and beach quality commented on most reviews we still gave it a go. Well, on arrival we were told our bungalow was not available and there were arrangements made for a bungalow at the resort next door, Coco Palm Resort, no apologies or explanations given. Considering it was 8:30 at night, and we had been travelling for 12 hours we checked in, had dinner and went to our sub-standard bungalow for a good nights rest. The next morning after some investigating we discovered that the Bungalow I had paid for in Pinnacle was 2500baht a night and our substitute was 2000baht a night. As they were owned and run by the same people I decided to discuss my dissapointment with the manager, this seemed to upset the manager and after a long talk and, as Thais do, some haggling we were given two meal vouchers and one massage voucher to the total of 1000baht. If it were not for the friendly staff at the Coco Palm this stay could have ruined my holiday. Trust me when I say "don't stay at Pinnacle", if I had been treated like that in Australia by a hotel manager I would have called the authorities. Up until then Asia Rooms booking were fantastic but not only did I get ripped off, I was left with a sour taste for the remainder of my holiday. Once again, the staff at Coco Palm were lovely but the manager has no idea of the business of hospitality.
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This Pinnacle Resort hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Pinnacle Resort Hotel Reviews - 23 Unbiased Traveler Review (s) |
 5/5 Posted by MRS. MCGRATH, Elizabeth, United Kingdom in September 2008
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| "A wonderful place to stay. A lovely beach hut in beautiful garden 1 minute to the sea. Room large and clean. Breakfast great - buffet with loads of choice. Location fantastic! Beautiful quiet beach. Restaurant on beach. Swimming pool great and we had to ourselves most of the time. Think August must be quiet time which was great for us. On the road outside the hotel you will find about 6 outstanding restaurants. Especially recommend My Place and John's Garden - both fab food, although we didn't have a bad meal the whole 6 days we were there. Just outside the hotel you can hire a jeep for about £11 a day and a moped for under £2! Speedboat trip to Ang Thong National Marine Park with snorkelling and kaying was fab. Booked with the lovely lady just outside hotel, and aqfterwards they dropped us off at the beach! Can't recommend highly enough." |
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5/5 Posted by MR. HOFER, Björn, Germany in July 2008
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| "Very nice place for holiday with children, nice view and beach, calm place,Breakfast ok,dinner quality bad but no need to eat at resort, very nice restaurant closed to the resort, Managemant has changed, helpful and friendly staff, difficulties with english correspondent" |
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5/5 Posted by MR. SCHMID, Remo, Switzerland in March 2008
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| "We stayed 9 nights at Pinnacle Resort, and it was worth every Penny.
Very friendly personal, everything is clean, nice rooms and the pool/beach is just amazing. It is calm, not a beach with lots of people like chaweng. For people who like to party it might not be the best address, for all others it is perfect." |
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 4/5 Posted by MR. PUN CHI, Cheung, China in February 2008
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| "Actually, I was transfer to the brother hotel Coco Palm, I arrived late at night and admired their arrangement for providing me a better location of accomodation, which was not requested by me and where my 6 years old daughter enjoy the journey. The only piece of mind was the breakfast, our overall opinion is worthwhile." |
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 3/5 Posted by MR. LEFFMANN, Andrea, Germany in January 2008
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| "Very friendly stuff,
quit place
clear water
very good relaxing place" |
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All Pinnacle Resort hotel reviews >>
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