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Hotel Review posted by MR. DE WEERD, Leon, Netherlands in May 2008
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Traveler Rating:
 5/5
My ratings for this hotel are:
 Room
Bathroom
Room Size
 Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
Families
 Couples/Romantics
Seniors
Business
Eco Adventure
Would I stay at this location
again: Absolutely!
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This Sala Phuket hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Sala Phuket Hotel Reviews - 7 Unbiased Traveler Review (s) |
 3/5 Posted by MRS. BANTWELL, SANDRA, France in August 2008
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| "We had planed to stay 6 nights at the Sala Phuket but checked out after 3 nights. We were totally disappointed by the service level, which is NOT the service level of a so called 5 star hotel. I believe there is problem with the management not training their staff properly.
The worst was the service at the restaurant. A real joke ! Never seen that anywhere else and I travel extensively. Mistakes in orders or serving food at the right table, never had the same waiters/waitress, lots of confusion. Food served too quickly (we had barely finished our main course that desert was there on the table... not even 2 minutes in between..) or too late , had to wait 40 minutes + for our main course to be served. Rice served cold. No breakfast buffet, but "à la carte" and there also many mistakes..
Regarding room service, systematically forgot one of your orders when delivering.
Laundry : they deliver to me the laundry of a man ! Had to call laundry service, their english speaking was so bad... Too 30 minutes before they understood they had made a mistake and search for my cleaned clothes.
Villa was coming with Wifi connection but it propably worked 2 hours within 4 days. Technicians was not able to fix it and explain why it was not working... They made us changed villa but still nor working, we just wasted one afternoon trying to sort this out.
Guest service : I called a couple of times to book taxis for next day. When I called 5 minutes before our reservation time, they did not know what I was talking about and had no reservation.
Room cleaning : was superficial, floors not washed, private pool cleaned once in 4 days. Only the bedroom of the villa is indoor, the rest is outdoor , toilets and bathroom included so not convenient when raining.
Overall this this level of service is not acceptable and has no excuse especially at a period of the year when resort is half empty..
We regret we wasted our money and time there." |
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 4/5 Posted by MR. GHADHANFAR, Hussain, Kuwait in August 2008
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| "the hotel was like a dreem , the staff was really friendly But the tropical invirnment was the night mare because there was a lot of lizards in the hotel, & hotel was too much far from the center , But overall it was realy nice experience & it was worth it" |
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 0/5 Posted by MRS. WILSON, Janet, United Kingdom in April 2008
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| "The facilities and rooms are absolutely stunning but the resort is a little remote so I would combine this hotel with another in a more lively area." |
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5/5 Posted by MR. Tim Eng, Singapore in March 2008
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| "Excellent experience during my getaway stay at the Sala Pool Villa. This resort is new and secluded from rest of phuket, quite near to JW marriot. If you want a really private and relax time with your family or love ones this is the place for family and honeymooners. I like the serenity and peacefulness to the resort. The secluded beach is just near to the resort, its safe due to the guards around. The villa comes with a private pool and outdoor bath area, i would say it is quite an experience! The open dining area faces the beach is wonderful and nice. You get the sea breeze and sunset view while having your dinner. It's beautiful and unforgettable. The stay comes with breakfast, nice breakfast selection and you can either choose to have it at the restaurant or enjoy in the comfort of your villa. Service and staff were excellent. Resort comes with free internet access. If you do not mind dealing with everything else like meals, spa, bars, within the resort which is a hike this is a resort you would not want to miss. " |
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4/5 Posted by MR. BILBE, phillip, United Kingdom in February 2008
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| "We thoroughly enjoyed our stay at The Sala Phuket and would recommend this hotel. I do not feel it is ideal for families for for couples and people who want to get away from it all it is ideal" |
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All Sala Phuket hotel reviews >>
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