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I checked in around 10.30pm. I asked them to mop the floor while I was in the restaurant. I went back to my room and I found out the bedsheet was dirty. It had yellow stain. I called Duty Manager and complained about it. He came n saw and apologized. Offered me move
to the other room. I refused n checked out straight away. Totally unacceptable for 5 stars Hotel. What ashamed! This hotel lost 1 new customer. I wouldn't recommended this hotel!
Very beautiful hotel with a reasonable price
This is my first time staying at G.H.Universal. I interest with hotel's design. The hotel was very beautiful and the rooms was nice too. I stay at standard room, even the room is small but i feel comfortable. At night i just realize that the hotel is a bit noisy, i can hear all voice from the next
room. Overall i like this hotel and will come here again.
Hotel from the outside is beautiful and a beautiful swimming pool and facilities
And breakfast was delicious
The room was very small and the bathroom is